SERVICOM by definition means SERVICE COMPACT WITH ALL NIGERIANS. It is a social contract between the Federal Government of Nigeria and its people. SERVICOM gives Nigerians the right to demand good service. OSGOF SERVICOM unit has the following mandate:-

i. To spearhead OSGOF’s service delivery initiative through SERVICOM compliance.

ii. To manage the office customer relations policy including providing opportunities for customer feedback on services.

iii. To ensure the promotion of quality assurance and best practices in OSGOF’s performance of its functions.

iv. To serve as a link between the office and SERVICOM Head office

v. To facilitate a safe and conducive working environment for staff at all levels of service delivery.